Heraeus
home company contact  

Terms & Conditions of Sale Heraeus Amba Australia 2006

In the interests of good customer relations, it is the policy of Heraeus-Amba Australia Pty Ltd to extend a declared line of credit to approved customers supplied “in good faith” under “normal commercial practice” (NCP).

  1. All goods are supplied by Heraeus Amba Australia (subsequently referred to in these conditions as “The Company”) subject to these conditions, which supercede any earlier sets of conditions appearing elsewhere and which shall override any terms or conditions stipulated, incorporated or referred to by the Buyer, whether in the order or in any negotiations.
  2. The relaxation or waiver by The Company of any of these conditions on any occasion shall act merely as a waiver on that occasion and shall not affect our right to enforce any of these conditions on any subsequent occasion.
  3. Any variation of these conditions must be confirmed in writing by The Company and will not otherwise be valid.
  4. No order shall be deemed to have been accepted by The Company unless it complies with the Order Policy in full.
  5. A line of Credit will only be granted following approval of an acceptable credit application.
  6. Trading terms are STRICTLY 30 DAYS from the date of invoice where credit has been approved.
  7. Any Credit Limit is valid for 12 months and is subject to review on an annual basis.  The Company reserves the right to withdraw credit at any time without notification. Inactive accounts (not used for 12 months or more) are treated as new customers and subject to new customer terms, ie. payment is required prior to dispatch.
  8. Accounts outstanding at 61 days from invoice date will incur a 5% administration fee, the line of credit will be withdrawn.  Should it become necessary to engage a Collections agency, the debtor will incur any costs associated with the recovery of the outstanding amounts.
  9. For approved account holders, sales over $500 that are paid within 14 days from the invoice date may be offered a 5% discount.  Receipt of payment by Heraeus Amba Australia must be made by the 14th day NET from the invoice date, irrespective of payment method.
  10. Accounting queries and payments should be directed to head office in Melbourne.
  11. Title to Goods delivered by the Company shall only pass to the Purchaser upon payment in full by the Purchaser for all of the Goods (providing that in the case of tender of a cheque, payment shall not be deemed to be made until the cheque has been honoured).  Notwithstanding that title remains with the Company until payment in full is received, the risk in the Goods passes to the Purchaser upon delivery.  The purchaser must insure the Goods from the date of Delivery to the date the title in the Goods passes to the Purchaser.

 

Prices

  1. All prices are subject to change without notice and The Company accepts all orders on the condition that they will be invoiced at the prices ruling at the date of dispatch.  Prices do not include freight or GST unless where otherwise stated. 
  2. All prices shown in published price lists are recommended selling prices only and there is no obligation on the part of any reseller to maintain these same prices.
  3. Any quotation includes only such goods as are specified therein.
  4. Goods offered “in stock” are subject to prior sale.
  5. Any quotation, if not previously withdrawn, will hold good for any order made pursuant to it within 30 days of its date.
  6. No discounts shall apply unless these are confirmed in writing.

 

GST

  1. Prices quoted do not include GST unless stated.  A Tax Invoice will be supplied in the approved format.

 

Payment

  1. Terms of payment are strictly net with order prior to despatch unless a credit account has been established with The Company.
  2. Payment may be made using cash, cheque, bank deposit and credit card (Bankcard, Mastercard & Visa).
  3. The minimum order value is A$ 100.00.
  4. Orders to the value of A$ 500.00 or less must be paid for at the time of purchase.
  5. Credit will be granted following receipt of an approved Credit Application to determine the approved Credit Limit.
  6. Where a line of credit has been established with The Company, payment must be made within 30 days from date of invoice. 
  7. We reserve the right at our complete discretion to refuse to establish a credit account for any Buyer, to refuse credit to any Buyer notwithstanding that a credit account may already have been established.
  8. Goods remain the property of Heraeus Amba Australia Pty Ltd until the account is paid in full.
  9. All orders are accepted in good faith on the basis of the correct information being supplied by the customer and are subject to our standard Terms & Conditions of sale.
  10. A purchase order number, contact name and delivery & invoice addresses must accompany all orders.
  11. Every effort is made, but no responsibility taken, to ensure that the goods supplied exactly match those described in the purchase order in question.
  12. The Company reserves the right to uphold a purchase order and supply goods in the event that a purchase order is cancelled. The purchase order remains active until the Company acknowledges a cancellation in writing. Any costs incurred remain the responsibility of the customer.
  13. Orders for indent items cannot be cancelled and a re-stocking fee may be charged.

 

Product Return Policy

  1. All returns or claims for damaged stock should be notified within 24 hours of receipt of goods. Product damaged in transit will be replaced free of charge however transport costs will be incurred by the customer.
  2. Claims for product deemed unsatisfactory must be notified to Heraeus Amba Australia and goods returned immediately for analysis.  Goods received after the 14th day from notification will not be analysed or credited, and deemed to be fully payable by the debtor. Goods arriving poorly packed and damaged in transit cannot be analysed and invoice remains fully payable by customer.  We can arrange to have the goods transported using our preferred courier for a nominal fee.
  3. Packing remains the responsibility of the customer.
  4. A re-stocking fee will apply to any goods that are returned due to incorrect order of product by customer.  Customer must ensure product is packaged for safe transit.  In the event that the goods arrive damaged, the customer must incur full costs of the invoice.  The Company can arrange to have the goods transported using our preferred courier
  5. for a nominal fee.  Packing remains the responsibility of the customer.
  6. Lamps should be returned to the Melbourne office accompanied by a statement indicating the reason for return and marked “Returns Department”.
  7. The customer will be notified immediately of the results of product analysis and any refund or replacement forwarded asap.

 

Guarantees & Warranties

  1. Products supplied by Heraeus Amba Australia are manufactured to the highest standards using the latest technology and will give a minimum of lifetime hours under normal running conditions, unless otherwise stated.
  2. Goods rendered faulty through misuse, faulty equipment or operating conditions not specified by technical requirements for lamp operation will not be credited or replaced.  This is determined on a case by case basis and will be advised upon analysis of the returned product under the Warranty Claim Process. 
  3. In the unlikely event of product failure after less than 50% of rated lifetime, 100% credit will be given.  If failure occurs after this period a pro-rata credit will be given in relation to the shortfall from the guaranteed period at the time of failure. For example, a lamp with a guarantee period of 1000 hours, which fails after 500 hours, would result in 50% credit.